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Transforming business with Balanced Scorecard
Balanced Scorecard Category
Applying Balanced Scorecard to a public sector department
In this example we will explore the use of the Balanced Scorecard in the Public Sector and its use in maximising public services provided to the community, and value for money in providing them. These services could include care for the elderly, transport, waste management, library services – and many more, all of which play…
Balanced Scorecard for charities and welfare organisations
Welcome to DRIVE, the start of your journey towards Operational Excellence. In this example we will explore the use of the Balanced Scorecard in a charity or organisation that is focused on providing welfare and care services. These services may be provided to the elderly, disability, disadvantaged or even animals. What’s important is that the…
Applying Balanced Scorecard to a Professional Practise
In a continuation of our series focusing on the applications of the Balanced Scorecard in different sectors, this article concentrates on its application to a professional practice such as Accountants, Solicitors, Chartered Surveyors or an Architects firm. The main difference between a professional service application and a manufacturing application is the administrative processes and the…
Understanding Balanced Scorecard for Schools and other educational institutions
Balanced Scorecard was originally developed with the aim of driving profit growth in traditional private sector organisations. In this series of articles we will explore different applications in different sectors. This example focuses on using Balanced Scorecard for a School or Educational Institution. This article will explore the concept of the balanced scorecard and how…
Balanced Scorecard – What would you include in the Learning & Growth Perspective?
Simplistically three words. Passion, Performance and People. Learning and Growth is the area probably least measured by most companies and yet it holds the key to future sustainable success. Too many companies get into the habit of managing Learning and Growth as disjointed annual exercises if at all. Combined together they very much form the…
Balanced Scorecard Videos
Let’s face it, Balanced Scorecard is a complex tool. That’s what makes it so effective – it takes every aspect of the business into account to make sure that decision-makers have a complete strategic overview. To make it a bit easier to understand, we’ve put together some very rough videos outlining Balanced Scorecard. Part 1…
Balanced Scorecard – What would you include in the Internal Business Process Perspective?
The internal business process perspective is the area that most operational managers feel comfortable with. This is the area where measurement takes place on things they know and manage on a daily basis. The key to these measures is that they form the foundation of the Vehicle to Drive the business forward and deliver what…
What is DRIVE ?
DRIVE takes its roots from the renowned Balanced Scorecard management tool developed by Dr Robert Kaplan and David Norton from the Havard School of Business in the USA. Focusing on four key areas of performance, the Balanced Scorecard will give you a one-page overview of the performance of your organisation, which is quick to absorb…
Balanced Scorecard – How does Corporate Social Responsibility fit into a Balanced Scorecard?
Corporate Social Responsibility for many companies is not just about compliance or requirements to be a supplier, but is a statement demonstrating Business Excellence to their target market. The main areas covered under CSR are Health, Safety & Wellbeing, Environmental impact, Quality Management and Ethical Trading. All of these areas of critical importance to any…
Balanced Scorecard Financial Perspective
What would you include in the financial perspective of your Balanced Scorecard? Rob Whitwood writes a Balanced Scorecard article focusing on the financial performance measures.
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